Frequently Asked Questions
What are the minimum system requirements?
The minimum system requirements are Windows XP (SP2) or later, 1.5GHz INTEL or AMD CPU and 512 MB RAM or an Intel based MacOSX 10.7 or later. DVD burning is possible under Windows with a DVD-Burner and empty DVD media.
Do you support Apple Mac OS X?
Apple Mac OS X 10.7 or higher can be used for accessing content but not for burning a Video-DVD. If the Video-DVD has already been burned, it can be played back on MacOS X.
Do you support Linux?
Linux computers can not be used for download or convert but they can be used to play the burned Video-DVD (depending on the purchased license).
What is the “My Content” function?
The “My Content” function in the shop guides you to accessing your purchased or rented content. Even if your device breaks down and you have to switch to a different device you can access the content by following directions in the “My Content” function.
Why do I need to specify an email and password when I buy?
You can use the email and password to login to “My Content” and the player. This allows you to access and manage the content you have purchased.
Is the content DRM protected?
Yes. It can only be played for the specified number of days that is purchased.
Can I access content everywhere and as often and as long as I want?
There is no limit to how many downloads/plays of each video. The length of time you choose will be the restriction on access to the content. When your license expires, you will no longer have access to the content purchased.
Can I access content on my portable device?
Yes, content can also be accessed on Apple iOS ( at least version 8) and Android ( at least version 2.3) devices. Depending on the license also other devices may be supported.
Can I burn a Video-DVD?
No. We currently only offer our videos through the Lynx player. If you are wanting a DVD you may purchase our training kit w/DVD on our web site.
Can I use content on multiple computers and other devices?
Yes. We currently offer our video content over all major platforms, including PC, Mac, Android, and Apple IOS.
How long can I access rented content?
This depends on the license you order. The license description typically includes this information.
How about the quality of films?
The films in the shop are available in SD (standard definition) format. SD films are based on the fluxDVD format. This means the video is encoded in H.264 high profile which is the same encoding used for BluRay players. Audio is kept in original AC-3 from the DVD. The quality of SD is about the quality of DVDs.
Do I need to download the content before I can use it?
No. If your internet connection is fast enough you can start accessing the content seconds after the download starts.
How long does the download and burn process take?
The time depends on a lot of factors starting from the size of the film to the internet connection and computer speed for transcoding the movie to DVD.
My internet connection is slow and sometimes disconnects. Is this a problem?
No. Disconnects are handled automatically and loading the missing data is tried again.
Do you require software to be installed on my device to access the content?
Yes, in order to handle the content and enable a smooth download and play, the purchase process will automatically guide you through the software installation process. The software is signed for security and constantly checked against viruses and other malicious software.
Do I get an invoice for my purchase?
You will receive an automatic order confirmation at time of purchase. You are welcome to contact our Customer Service for an Invoice.
How will this show up on my credit card bill?
National Safety Compliance, Inc.